To view the full 2021 Annual Report,

please click here: Cape Hatteras-0522 AR.pdf

Manager’s Message

       CHEC’s core job is keeping the light on, but our passion is serving our members. We’ve worked hard to earn your trust and respect by providing exceptional service and a commitment to our community. As a result, CHEC received the highest American Customer Satisfaction Index (ACSI®) score out all participating electric cooperatives in the 2021 National Survey on the Cooperative Difference.

         CHEC’s score and No. 1 ranking reflect directly on the dedication to excellence put forth by our employees both in the field and in the office. Our strong performance in the national survey is especially rewarding as we have worked hard to improve the quality of life for our members during the difficult times that the pandemic has presented. Thank you to our members who took the time to answer the survey questions.

         Our commitment to this community has been well established over the years and is always a primary focus of our activities. In 2021, CHEC helped the Hatteras Village Civic Association (HVCA) attain a zero-interest loan through the US Department of Agriculture’s Rural Economic Development Loan and Grant (REDLG) program, to help pay for the newly constructed multi-use pathway around Hatteras Village. Once HVCA repays CHEC, the funds will remain with the cooperative and can be loaned out again for other economic and community development projects on the island. Please contact us if your non-profit organization would like more information about the REDLG program.

         Our commitment to community also extends to our local schools. From support through academic scholarships and Bright Ideas education grants to opportunities like the Youth Tour, Cooperative Leadership Camp and Touchstone Energy Basketball camps, we are committed to supporting the development of tomorrow’s leaders.

         As a locally owned and operated business, we are proud of our role in helping bring good things to our community. While the larger environment in which we operate is constantly changing, one thing remains constant. Working together with you, the members we serve, we’ll continue to operate in a way that is consistent with our No. 1 survey ranking.

         On behalf of the board of directors and employees of CHEC. I want to thank you for your patronage in 2021 and for the opportunity to serve you. We are pleased to be able to bring back our in-person Annual Meeting this year and hope to see you there on May 23.

Susan E. Flythe

Executive vice president and general manager