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Report Outage: 866-511-9862

Our Customer Service Portal will be unavailable on Wednesday, May 18

from 5:30pm - 7:30pm while we make important upgrades to the system.

___________

Our Annual Meeting of Members will be held on 

Monday, May 23

at the Cape Hatteras Secondary School

Dinner will be served 6:00 - 6:45pm, Business meeting will begin at 7:00pm

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CHEC Ranks #1 in Nationwide Cooperative Survey

Wednesday | December 1, 2021
All News

 

CHEC recently participated in the National Survey on the Cooperative Difference, commissioned by Touchstone Energy®. Over 15,000 members of 60 electric cooperatives from across the country were contacted to complete the survey this year. This annual exploration into members’ opinions about the “cooperative difference” as well as core performance attributes and emerging industry trends, provide co-ops with insights to help better understand the evolving needs of their members and build strategic plans. The survey also yields an overall satisfaction score in the American Customer Satisfaction Index (ACSI®).

CHEC received the highest ACSI® score out of all participating cooperatives, coming in at 91. That is 8 points higher than the average national cooperative benchmark and an impressive 19 points higher than the investor-owned utility benchmark of 72*.

CHEC’s score and ranking reflect directly on the dedication to excellence put forth by our employees both in the field and in the office. Our strong performance in the survey is especially rewarding as we have worked hard to improve the quality of life for our members during the difficult times that the pandemic has presented.  Thank you to our members who took the time to answer the survey questions. It is inspiring to know that our service and hard work is appreciated by our membership.

 

*Data reported from 2021 ACSI® Utility Sector Report.

 

Cover Photo by Nate Gray

  • Home
  • Member Center
    • Member Center
    • My Account
    • Applications & Forms
    • Billing Options
    • Payment Options
    • Capital Credits
    • Coop Connections
    • Electel Credit Union
  • Electric Service
    • Electric Service
    • Rates
    • Interconnection Agreements
    • Metering
    • Service Rules & Regulations
    • Schedule of Charges
  • Energy Solutions
    • Energy Solutions
    • Bring Your Own Thermostat
    • Community Solar
    • Home Energy Assessment
    • Ecobee Thermostats
    • Electric Vehicles
    • Energy Efficiency Loans
    • Energy Star Rebates
    • Secondary Fridge/Freezer Turn-in
    • Solar
    • Surge Protection
    • Water Heaters
  • Community
    • Community
    • Bright Ideas Education Grants
    • Cape Hatteras Electric Foundation
    • Carolina Country Magazine
    • Cooperative Leadership Camp
    • College Scholarships
    • Economic Development
    • Photo Contest
    • Touchstone Energy Sports Camp Scholarships
    • Youth Tour to DC
    • Rodanthe Bridge Updates
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    • About Us
    • About Touchstone Energy
    • By-Laws
    • Careers at CHEC
    • Contact Us
    • Privacy Policy
    • Statement of Nondiscrimination
  • Safety
    • Safety
    • Call Before You Dig
    • Safety Quiz
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You inspire us to find solutions, so we can provide the energy and savings you need. Visit Touchstoneenergy.com to learn more.
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Contact Info

47109 Light Plant Rd

PO Box 9

Buxton, NC 27920

(252)995-5616

Outages: 866-511-8962

About Us

Cape Hatteras Electric Cooperative, headquartered in Buxton, NC, serves over 7,900 homes and businesses with electricity on Hatteras Island.

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©2022 Cape Hatteras Electric Cooperative. All Rights Reserved..

  • Home
  • Member Center
    • My Account
    • Applications & Forms
    • Billing Options
    • Payment Options
    • Capital Credits
    • Coop Connections
    • Electel Credit Union
  • Electric Service
    • Rates
    • Interconnection Agreements
    • Metering
    • Service Rules & Regulations
    • Schedule of Charges
  • Energy Solutions
    • Bring Your Own Thermostat
    • Community Solar
    • Home Energy Assessment
    • Ecobee Thermostats
    • Electric Vehicles
    • Energy Efficiency Loans
    • Energy Star Rebates
    • Secondary Fridge/Freezer Turn-in
    • Solar
    • Surge Protection
    • Water Heaters
  • Community
    • Bright Ideas Education Grants
    • Cape Hatteras Electric Foundation
    • Carolina Country Magazine
    • Cooperative Leadership Camp
    • College Scholarships
    • Economic Development
    • Photo Contest
    • Touchstone Energy Sports Camp Scholarships
    • Youth Tour to DC
    • Rodanthe Bridge Updates
  • About Us
    • About Touchstone Energy
    • By-Laws
    • Careers at CHEC
    • Contact Us
    • Privacy Policy
    • Statement of Nondiscrimination
  • Safety
    • Call Before You Dig
    • Safety Quiz
    • Storm Center